AI Agents Enhance Customer Support

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AI agents

Insider

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Technology

How software companies are developing AI agents and preparing their employees for the next wave of generative AI

Summary

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88% Informative

ServiceNow , SAP, Salesforce , and Salesforce are among the firms that have debuted AI agents to do work tasks.

The cloud-based-software provider ServiceNow relies on analytical and generative artificial intelligence — in the form of AI agents — to address common customer questions.

In a Deloitte survey, 26% of leaders said their organizations were seriously exploring autonomous agents.

AI-powered financial assistant Intuit Assist can get businesses paid 45% faster by detecting past-due invoices and drafting a personalized reminder note.

Intuit has embraced a robust AI-training program, focused on responsible AI and what the technology can and cannot do.

Asana monitors the types of work that can be automated to allow employees to focus on more complex tasks.

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semi-formal

Language

English

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not offensive